Custom Heraldic Designs - Gonfalons, Hats and Vector images based on personal Coat of Arms

HOME IMAGES BANNERS HATS-GARB BETTER HATS ACCESSORIES HERALDRY ORDERING

 

ORDERING INFORMATION

 

CUSTOM HERALDIC DESIGNS strives to offer customers original quality products to enhance your Medieval Re-enacting experiences.  The highest standards of construction and materials are used so that clients can enjoy their purchase for years to come.

                                    

  • All payments are accepted through Pay Pal prior to beginning any order/project.

  • NOTE: Payment by E Checks incur a delay till funds are cleared before processing orders.

  • For convenience a shopping cart hosted by Pay Pal is provided.

  • After funding an order confirmation is sent, usually within 3 business days.

  • For those who do not wish to use Pay Pal, Money orders may be accepted contact comments@rameset.com for approval.

  • Customers responsibility to inform us of deadlines shorter than estimated completion times. Contact inquiry@rameset.com regarding deadlines.

  • We reserve the right to refuse business from those judged to be too difficult to work with.

E-MAILS

Confirmation and shipping notices are sent via E-Mail. Please add rameset.com to safe senders list or check junk mail folders if expecting a message. Check E-Mail folders of contact information supplied when the order was placed.

 

SHIPPING

  • Shipping costs are based on the dollar amount of orders.

  • NOTE: Image packages and Upgrades to hat orders do not incur shipping fees.

  • Products are shipped Parcel Post through the United States Postal Service.

  • Some items require special rigid packing and a flat shipping fee is required.

  • Charges include insurance and tracking of our products against loss on items exceeding $50.00 in value..

RUSH ORDERS

  • If the required deadline is not within the outlined times listed it please contact; inquiry@rameset.com to see if time frame can be accommodated.

  • Expedited (Priority shipment) and Overnight shipping is available at checkout through the shopping cart provided.

  • Depending urgency and existing workload we may at our discretion move prioritize and order and ship by which method we deem reasonable to meet deadlines.

IMAGE FILE ORDERS 

  • JPEG and PNG IMAGE are generally completed within 7 working days.( 2 - 3 weeks for full achievement packages)

  • After funding an order, a sample image of the device, is E Mailed  for approval.

  • If minor changes are required let us know. The corrected - completed Images will be forwarded.

  • Image orders do not incur shipping fees.

 

BANNER ORDERS      

  • Pennocils and Pennons are generally received 1 week to 10 days after payment.

  • Allow 2 to 3 weeks (15 working days) for Personal Gonfalon orders.

  • A Gonfalon design intent image is E Mailed for approval when payment is received.

  • Notices via email are sent when orders ship.

 

 HAT ORDERS

  • Felt and cloth hat orders are usually received 1 week to 10 days after payment.

  • Customized hats may take slightly longer.

  • Allow 2 weeks for custom Buckram frame hats.

  • Confirmation is sent on all orders.

  • Most hats are offered in 2 sizes; S -M ,21 1/2" to 22 1/2" OR M - L, 22 1/2" to 23 1/2" , if these sizes won't work contact us to see if adjustments can be made - depending on style. inquiry@rameset.com

 

PILLOW COVER ORDERS  

  • Allow 2 weeks for delivery of Personalized Heraldic pillow covers.

  • A design intent image is E Mailed for approval after order is submitted.

  • Notices via email are sent when orders ship.

 

MASK ORDERS

  • Allow 7 - 10 working days for U.S. mask orders

 

CUSTOM GARB ORDERS  

  • Custom Garb is priced on an individual basis. Interested parties are encouraged to contact inquiry@rameset.com    

  • Times, costs and other variables are addressed in responses to Inquiries.

  • Let us know your desired delivery date when requesting information.

 

RETURN POLICY

  • All sales are final. Every effort is made to ensure you get a quality product customized to your specifications. 

  • We assume no responsibility for excessive wear or failure to exercise normal care of our products.

  • In the event that you receive an item defective in construction, you will receive a merchandise credit for it's value (with proof of defect).

  • Or replacement - upon return of the defective merchandise within 2 weeks of receipt.

  • Efforts are made within reason to modify images until satisfaction is met, no refund is offered or implied.

  • Mutual agreement  of cancellations on custom orders requiring design intent or device images for approval incur a fee for time spent on images commensurate to the value of work - time spent.

 

If you have any comments about our services or ideas for other products you'd like us offer, contact us at: comments@rameset.com .

If you have a piece of Ceramic Art with this mark and want more information about it - or if you're interested in Art Pottery click on the scarab to follow a link.

 

  LAS VEGAS, NEVADA

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